Our Privacy Notice explains the way in which we collect, use, maintain, protect and disclose the personal information of the users of our website and all the products and services offered by Twistar Ltd.
Registered office address:
Suite B, 2nd And 3rd Floor, 7-13 Wyndham Arcade, Cardiff, Caerdydd, United Kingdom, CF10 1FH
Company number: 10655488
This privacy notice tells you what to expect when Twistar Ltd collects personal information.
We only collect personal information such as your name and email address when you provide it to us.
We will only use the data captured for specific purposes in relation to the provision of products and/or services from Twistar Ltd, whether that’s as part of the Contact Us follow up process (legitimate interest) or as part of the provision of that service (under provision of a contract). We may also use your information to keep you up to date with relevant services and useful updates from Twistar Ltd (legitimate interest). At all times recipients will be given the option to opt-out of communications and removed if requested.
This applies to information we collect about:
When someone visits www.twistar.co we use the following third party services:
If we do want to collect personally identifiable information through our website, this will be clear to the visitor. We will make it clear when we collect personal information and will explain what we intend to do with it.
Twistar Ltd offers various products and services to businesses. Within those businesses we have to hold the details of people that have requested or are in some way associated with the provision of the service we provide. We only use these details to provide the service and for other closely related purposes. For example, we may use information about people who take services from us to carry out a survey to find out if they are happy with the level of service they received.
Twistar Ltd is the data controller for the information you provide during the process unless otherwise stated. If you have any queries about the process or how we handle your information please contact us at firstname.lastname@example.org
We collect information about you when you complete one of the forms on the site.
We collect your name and email address, along with any other information you choose to provide in the comments.
We are collecting this information for use by Twistar Ltd.
The information is collected using forms on the website and transmitted to our web server.
The information is collected to allow us to capture your enquiry or your details when you choose to download some type of content from our site e.g. whitepapers.
The information will be used to respond to your enquiry, or contact you about a subject that you have shown an interest in.
The information will be used solely by Twistar Ltd and will not be shared with any other third party.
We are processing the information you provide under the legal grounds of legitimate interest, we will use the information provided for legitimate business purposes such as contacting you in response to an enquiry submitted through our website. We have carried out a legitimate interest assessment on the data we collect to support this decision.
You have rights over the information that Twistar Ltd have collected from you, these include the following:
We provide 'fair processing information' through our privacy notice.
We will confirm that we process your data, and to provide access to any personal information we hold about you.
If any data we hold about you is incomplete or inaccurate we will correct the information we hold.
Where there is no compelling reason for the continued processing of your information we will erase this.
We will stop processing or block your data on request. We may hold enough information to ensure that we can respect this restriction in the future. e.g. We may hold your email address on a list to prevent it being processed in the future.
In certain circumstances you may request your data in a commonly used and machine readable form.
You may object to us processing your data, unless the processing is for the establishment, exercise or defence of legal claims.
If you'd like to access or correct the data we hold, please contact us.
Twistar Ltd do not automate any decision making with your information.
You can read more about your individual rights on the Information Commissioner's Office website.
Your information is only accessed by people who need it to perform their role.
Your personal data is encrypted at rest and in transit as far as possible.
We will retain personal information only for so long as the information is necessary to fulfil your request, or until you exercise one of your rights.
Twistar Ltd tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.
This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of Twistar Ltd’s collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.
You may also complain to the supervisory authority in the UK, the ICO.
Various contact details are listed on their Report a concern page.
This privacy notice does not cover the links within this site to other websites. We encourage you to read the privacy statements on other websites you visit.
We keep our privacy notice under regular review. This privacy notice was last updated on 13th August, 2018.